Safety

Modernize 911 with evaluated transcription, translation, and dispatch support while trained humans remain in charge. Start in Boston, Worcester, Springfield, and willing regional centers. Integrate appropriate medical, behavioral-health, fire, and police responses.

Target a 50% reduction in call-answer-to-dispatch time in pilots without sacrificing accuracy. Measure dispatch time separately from responder arrival, with results by geography and urgency. Build realistic rural coverage and backup communications into the plan.

Expand triage and stabilization care near the communities with the greatest need, including the Newmarket area, so help is available whenever people need it. Connect it to treatment, recovery support, housing, and employment. Evaluate potential campus sites openly with clinicians and neighbors.

Build clinical alternatives to correctional settings for people needing addiction care. Put continuity of medication, an appropriate discharge plan, and a named recovery contact into provider contracts. Judge success by health, stability, and sustained recovery, with adjustment for patient need.

Focus investigative resources on serious and repeat violence, with evidence, due process, and victim support. Pair enforcement with community violence intervention, youth opportunities, domestic-violence services, and practical routes away from retaliation.

Clear court bottlenecks by filling vacancies and improving scheduling and case handling. Use diversion and treatment where appropriate. A safer Commonwealth requires both timely consequences for violence and effective help for people who can avoid a cycle of harm.