Get the right help there faster
Modernize 911 with evaluated transcription, translation, and dispatch support while trained humans remain in charge. Start in Boston, Worcester, Springfield, and willing regional centers. Integrate appropriate medical, behavioral-health, fire, and police responses.
Target a 50% reduction in call-answer-to-dispatch time in pilots without sacrificing accuracy. Measure dispatch time separately from responder arrival, with results by geography and urgency. Build realistic rural coverage and backup communications into the plan.